TROT Privacy Policy

This Privacy Policy explains how TROT collects, uses, stores, and shares personal information when you use the TROT Owner Portal at portal.trotowners.com and related services, including when you choose to sign in using Google.

1. Information We Collect

When you create an account or use the TROT platform, we may collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Company or organization information
• Account and profile information
• Information submitted in connection with listings, rental inquiries, applications, bookings, or transactions
• Communications with TROT, property owners, brokers, or other platform users

We may also automatically collect certain technical information, including browser type, device information, IP address, login activity, and information about how you interact with the TROT platform.

2. Sign in with Google

TROT may allow users to create an account or sign in using Sign in with Google.

If you choose to use Sign in with Google, Google may provide TROT with certain information associated with your Google Account, including:

• Your name
• Your email address
• Your Google profile picture
• A unique Google account identifier used to authenticate your account

TROT uses this information only to authenticate you, create or connect your TROT account, identify you within the platform, and provide TROT services.

TROT does not receive or have access to your Google Account password.

Unless specifically disclosed to you and authorized by you, TROT does not access your Gmail messages, Google Drive files, Google Calendar, contacts, or other Google Account content simply because you use Sign in with Google.

3. How We Use Information

We may use information collected through TROT to:

• Create, authenticate, and manage user accounts
• Operate and improve the TROT platform
• Enable property listings, inquiries, applications, bookings, leasing, and payment-related functionality
• Facilitate communication between renters, owners, brokers, and other authorized platform participants
• Provide customer support
• Send transactional or service-related communications
• Protect the security and integrity of the platform
• Prevent fraud, abuse, and unauthorized activity
• Comply with applicable legal and regulatory obligations

We do not use Google user data for purposes unrelated to providing or improving TROT user-facing services.

4. Google User Data

TROT access to and use of information received from Google APIs will comply with applicable Google API Services User Data policies, including applicable Limited Use requirements.

Google user data obtained through Sign in with Google is used only for purposes necessary to provide and improve TROT services and functionality as disclosed in this Privacy Policy.

TROT does not sell Google user data. TROT does not use Google user data for targeted advertising. TROT does not use Google user data to develop, train, or improve generalized artificial intelligence or machine-learning models.

5. How We Share Information

We may share personal information only when reasonably necessary to operate the TROT platform, including with:

• Property owners, landlords, brokers, renters, or other platform participants when necessary to facilitate a transaction or inquiry
• Service providers that help us operate our technology, hosting, payments, communications, analytics, security, or customer-support infrastructure
• Government agencies, regulators, law enforcement, courts, or other parties when required by applicable law or legal process
• A successor entity in connection with a merger, acquisition, financing, reorganization, or sale of all or substantially all of TROT business or assets, subject to applicable privacy obligations

Service providers that process information on our behalf are permitted to use that information only as necessary to provide their services to TROT and subject to appropriate confidentiality and security obligations.

We do not sell personal information obtained through Google Sign-In.

6. Data Storage and Security

TROT uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No electronic system or method of transmission is completely secure, and therefore we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain user accounts, fulfill transactions, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

When information is no longer reasonably necessary for these purposes, we may delete or anonymize it in accordance with our data-retention practices and applicable law.

8. Account Deletion and Google Access

Users may stop using Sign in with Google or revoke TROT access through their Google Account permissions.

Revoking Google access does not necessarily delete information previously provided to TROT or your TROT account.

Users who wish to request deletion of their TROT account or associated personal information may contact TROT using the contact information below.

Upon a valid deletion request, TROT will delete or anonymize applicable personal information unless retention is required or permitted by law, necessary to complete an existing transaction, resolve a dispute, prevent fraud, or satisfy another legitimate legal or operational requirement.

9. Cookies and Analytics

TROT may use cookies and similar technologies to operate the platform, maintain sessions, understand platform usage, improve functionality, and protect account security.

Where required by applicable law, users may be provided with choices regarding non-essential cookies or similar technologies.

10. Third-Party Services

TROT may integrate with third-party services, including Google and payment or technology providers.

Your use of third-party services may also be governed by those providers' own privacy policies and terms. TROT is not responsible for the privacy practices of third-party services that it does not control.

11. Children's Privacy

TROT is intended for business and commercial real-estate users and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements, or data practices.

When we make material changes, we will update the effective date displayed at the top of this Privacy Policy and provide any additional notice required by applicable law.

13. Contact Us

If you have questions about this Privacy Policy, how TROT handles personal information, or would like to request access to or deletion of your information, please contact us:

TROT Support: gethelp@trotflex.com Website: https://portal.trotowners.com/ Phone: +1 (866) 876-8353